| Top Member Questions |
| How do I contact customer service? |
| Our customer service team is available
to answer your email requests M-F from 9AM to 5PM
EST. Please click
here to submit your question. Our current response
time is less than 24 hours. |
| How do I contact other members? |
Simply view their profile and click
Show
Interest or 
Email
Me!. Sending and reading email requires
a premium membership. |
| How do I block someone? |
You may block a member by
clicking “Block” after opening the
their mail or by viewing their profile and clicking
“Block Member”. To unblock members,
click “Blocked users” on your mail page
and select the member you wish to unblock.
Once a member is blocked,
the blocked member will no longer be able to
contact you through mail or instant messenger.
If you have been blocked by a member this will
be indicated if an attempt to contact the blocking
member is made. |
| How do I delete my profile? |
Since it’s free to
keep your profile on Fitness Singles, we recommend
you
hide your profile instead. Hiding your profile
prevents it
from being seen by other members and allows you
to reactivate at a later
time. To hide your account click “My
Account” from
the top menu then
click “Hide Profile". If you still want
to delete your
profile, simply click “Remove Profile” in
the “My Account” section.
You may also contact
us for support. |
|
| Subscriptions |
| Why should I subscribe to Fitness Singles? |
| At Fitness Singles you are free
to create and post a profile, search profiles,
and tease via “Show Interest”. If someone
you are interested in has “shown interest,”
you must subscribe to begin the exchange of personal,
customized messages. Once subscribed you have
full access to all the features of the site. This
includes the unlimited sending and receiving of
emails and your very own private photo gallery
available only to members you choose! |
| How do I upgrade to Premium Membership? |
| You must first complete a profile
before subscribing. After your profile is complete
click “Subscribe” from the top menu after
logging in. Click here
to start your free profile! |
| How much is the Premium Membership? |
6 months for $14.95/month (Billed
in one payment of $89.70) Save
50%
3 months for $19.95/month (Billed in one
payment of $59.95) Save
33%
1 month for $29.95/month
Subscriptions paid
for by credit card will be auto-renewed at the
end of your current billing cycle. |
| What payment methods can I use? |
You may pay
by credit card, check or money order. We accept
the following major credit cards: MasterCard,
Visa, Amex, and Discover. Checks
and money orders require at least a three, six
or twelve month subscription be purchased. Checks
and money orders should be made out to e-Unity Corp./Fitness Singles. Please include your profile name. Our
address is:
e-Unity
Inc.
9142 DeLemar
Court
Wellington, FL
33414
* Your membership will be
upgraded to Premium status after payment has been
received and the check has been cleared at the bank |
| What is the subscription cancellation
policy? |
Once your credit card has been charged,
your order is non-refundable, and
your subscription will auto-renew until you decide
to cancel.
If you cancel, your subscription will remain
active for the remainder of the time period for
which you paid, but your subscription will not
auto-renew at the end of that time period. Cancellation
request must be received at least 24 hours before
auto renewal date.
Examples:
| • |
If you purchase a monthly
subscription on January 5th and then
cancel your subscription on January
20th, you will still be able to connect with
other subscribers until February 5th. |
| • |
If you purchase a three-month
subscription on May 14th, you will be
charged a discounted rate of $19.95 on August
14th, and so on, until you decide to
cancel. |
|
| How do I cancel my paid membership? |
| You can cancel your subscription
at any time by clicking “Cancel Subscription” on the My Account page. Fitness Singles does not
prorate subscriptions. |
| What happens when I cancel my paid membership? |
| Cancellation of paid membership returns
your profile to free membership after the time period
for which you paid expires. Your profile is still
viewable by other members but you lose the ability
to initiate messages to members who are of interest
to you. You can remain a free member as long as
you like and upgrade your membership again at any
time if you see someone you would like to email. |
| My Account |
| How do I change my username or password? |
| To update your username information
in your profile, click on “Edit profile”
from the top menu then click edit username. Make
sure to press Save after your changes have been
made. To change your password, click “My Account”
from the top menu. Repopulate the Password and Confirm
password fields and press Save. |
| How do I change my email address? |
| To change your email address, click
“My Account” from the top menu. Repopulate
the Email address and Confirm Address fields and
press Save. |
| How do I change my zip code? |
| To change your zip code, click “My
Account” from the top menu. Repopulate the
Zip/Postal code field and press Save. |
| How do I temporarily Inactivate/Hide
my account? |
| Inactivating/hiding your profile
prevents it from being seen by other members and
allows you to reactivate at a later time. Click “My
Account”
from the top menu then check “Hide
profile”. To reactivate and show your profile,
click "Show profile". |
| My Profile |
| How do I update my profile? |
| To update information in your profile,
click on “Edit profile” from the top menu
then click on the appropriate section you want to
edit. Make sure to press Save after your changes
have been made. |
| Why
isn’t
my profile coming up in searches? |
There are two possible reasons for
this:
1. Your profile has recently been posted or updated
so it is being reviewed for quality content.
2. You have inactivated/hid your account (click “My
Account” click “Show profile”
to reactivate and show your profile.) |
| How do I view my own profile? |
| To view your profile, click “View
my profile” from the top menu. |
| What
are Fitness Singles’ profile
guidelines? |
Fitness Singles welcomes all adults
seeking one-to-one relationships ranging from companionship
to friendship, romance to marriage.
Our Quality Assurance team reviews each and
every profile to provide our members with a comfortable
environment, also ensuring them the best possible
chances of meeting quality individuals. We reserve
the right to revise our guidelines from time
to time, so please check back for updates.
We may reject profiles if the username, headline,
or narrative text contain any of the following:
| • |
Any direct contact information
(i.e., email addresses, URLs, ICQ/instant
messenger IDs, phone numbers, full names,
addresses) |
| • |
Any location or descriptive
information that threatens a member’s
anonymity |
| • |
Abusive language of any
kind (i.e., vulgarity, racism) |
| • |
Discussion or descriptions
of illegal acts or behavior (i.e., drug use,
violence) |
| • |
Business or political
advertisements or solicitations |
| • |
Material that exploits
or solicits personal information from individuals
under the age of 18 |
| • |
Foreign languages (to
effectively monitor profiles, they must be
in English) |
| • |
Solicitation of multiple
or additional partners |
| • |
Unauthorized use of copyrighted
or trademarked material |
| • |
Overt sexual innuendo
or discussion |
|
Fitness Singles does not accept content
from:
• Incarcerated individuals
• Individuals under the age of 18
Thanks for your help in preserving the welcome
environment that continues to be so important
to our members and a driving factor of Fitness
Singles' continuing success! |
| Why am I not receiving any responses
to my profile? |
There are a variety of reasons
which may cause this. Make sure you’ve done everything
in the list below to improve your chances of
being noticed!
| • |
Post a profile photo - It’s
no secret, people want to talk with people
they can see! |
| • |
Update your bio - This is the
most important part of your profile! Putting
a little extra thought into this section will
pay off. |
| • |
Be Creative! - Make your profile
and emails stand out from the rest. Be descriptive
and detailed about who you are and what you
like! |
|
| My Photos |
| What is a Private Photo? |
| Anytime you add a photo you have
the option of making it private. Private photos
are not viewable by other members. Premium members
are allowed to attach private photos when sending
emails at their own discretion to whomever they
choose. Fitness Singles does not review private
photos since they do not appear publicly on the
site. |
| How do I submit a photo for posting? |
| Direct upload
1.
Click the “Add/Edit Photos” link from the top navigation
on the website.
2. Click “Add Primary
Photo” to
upload the photo that will display in searches or click “Add
More Photos” to
upload additonal photos that will appear in your photo
gallery.
3. Click the “Browse” button
to upload a photo from your hard drive. Choose the file
directory where your photo is located, then select and
upload the photo from your hard drive. |
Email
If for some reason Direct
Upload does not work for you then please click
here to login and receive email instructions. |
Postal Mail
If you don’t have digital photos or a scanner,
we can scan your photos for you. Please make sure to
write your username on the back of every photo.
If you would like them mailed back to you, please
include a self-addressed stamped envelope.
Fitness Singles
P.O. Box 544
Buffalo, NY 14201 |
| What format and size of photos are acceptable? |
| We accept JPG (jpeg), GIF and BMP
(bitmap) files only no greater than 1MB in size. |
| What
are Fitness Singles’s guidelines
for photos? |
| Before photos are approved, they
go through our screening and approval process to
ensure a safe and pleasant online environment. If
you would like your photo to be posted as quickly
as possible, please make sure to follow these guidelines:
• Sexually explicit or offensive
photos are not permitted.
• You
must appear in your photo.
• Your
photo’s file size should not exceed 1MB.
• Your photo must be one of the
following standard file types: JPEG, GIF or BMP.
• No copyrighted material
We recommend submitting a clear headshot and
full body shot to increase the quality of your
profile.
Please allow 24 hours for us to review your
photo. When your photo is approved, it will automatically
appear in your profile. An approval notification
will be sent to your Fitness Singles email account. |
| Searching |
| How do I do a basic search on Fitness
Singles? |
| If you click “Search” in
the left menu, by default will be taken to the
“Basic Search” page. |
| What
does the “Previous Search”
function do? |
| The “Previous Search” function
displays results from your most recent search. This
convenient feature allows you pick up where you
left off and return to the most recent listing of
results produced by your last search. |
| Why do I not get any results? |
| If you don’t get any results,
try broadening your search criteria. In particular,
increase the “Located within” category
or try expanding the age range you are looking for.
If this does not produce any results there may not
be any matching your criteria at this time. The
good news is that we're adding hundreds of new profiles
everyday so don’t give up! |
| Fitness Singles Instant Messenger |
| How do I initiate an instant message? |
To initate a new messenger session
simply click  |
| Who
can I send messages to using the Fitness Singles
Messenger? |
| Subscribers can send messages to
anyone who is online. Just look for members whose
profiles say they’re online now. |
| How
can I change my Fitness Singles Messenger privacy
settings? |
From the Fitness-Singles My Account
menu you can choose from the following privacy settings:
• Accept all invitations
• Ask before
accepting any invitation
• Never accept
invitations |
| I
can’t get the Fitness Singles Messenger
to work properly? |
| Click here
for technical and all other Messenger questions. |
| Who’s Interested? Who’s Interesting? |
| How is information organized in these
areas? |
|
First of all, these areas tend to produce the most excitement on Fitness
Singles! Here you’ll find every profile that’s interested
in you as well as profiles you’ve expressed an interest in. Let’s
look at the “Who's Interested?” area first since its the most
important! This area divides profiles into three categories:
Shown Interest
Click “Shown Interest” to see members who
have used the
Show Interest feature
with you
Emailed You
Click “Emailed You” to see members who have
sent you email via the Email Me! feature
Saved
Your Profile
These are members who have saved
your profile via the  Save
Profile feature. Maybe you'll hear from them soon!
You can also keep track of profiles you have expressed interest in
by visiting the “Who’s Interesting?” area. |
|
| Who’s Seen Me? |
| How
does the “Who’s Seen Me?”
section work? |
| “Who’s seen me?” is
a fun section which allows you to see who’s
been checking out your profile. The page is automatically
sorted by the most recent viewings first. |
| Show Interest |
| How
does the “Show Interest”
feature work? |
| Like the name implies, show interest
is a quick, fun way to show someone that you’re
interested. Press Show Interest
and you’ll have a chance to read the prepared
tease before sending. You are only allowed to tease
each member once. |
| Saved Profiles |
| How
does the “Save Profile”
section work? |
| Whenever you save a profile it is
stored in the “Who’s Interesting?”
section of your account for future reference. To
liven things up a bit, the members profile you save
will show up in their “Who’s Interested?”
list! |
