Here is a collection of our most frequently asked questions.
If you cannot find your answer here, then please click
here to contact us.
| Top Member Questions |
| |
|
How do I contact customer service?
To contact Customer Support through
email, click on the Contact
Us link in the menu below. (Our current
response time is less than 24 hours.) You may also
call our Toll Free Customer Support.
  USA,
Canada: |
1-888-690-0034 |
10AM - 6PM EST |
 United
Kingdom: |
0-808-101-2274 |
3PM - 11PM GMT |
 Sydney,
Australia: |
1-800-202-463 |
Midnight - 8AM EDT |
 New
Zealand: |
0800-451-595 |
2AM to 10AM NZST |
 Ireland: |
+353-76-6709875 |
3PM - 11PM GMT |
How do I contact other members?
Simply view their profile and click
Show
Interest or 
Email
Me!. Sending and reading email requires
a premium membership.
Are your members for real?
Absolutely. All profiles are user
generated and we are extremely diligent about removing
any profiles that are misleading or created for purposes
other than finding an activity partner or a date. Our
editorial staff monitors profiles 24/7 and will intercept
any profile we deem questionable before it enters the
community.
Occasionally, if a profile is approved
that turns out to be phony or an attempt to spam, we
move quickly to remove it from our community. If you
come across any of these profiles, please contact
us to
report them immediately to our profile evaluation team
and we will review the member in question promptly.
Your members seem extremely eligible. Why can’t they find a date?
We find that our members do not have difficulty finding dates but instead are looking for a particular type of date that is centered around common interests. Remember,
it’s not about quantity but about quality!
Fitness Singles members engage in active lifestyles
and understand the importance of lifestyle compatibility
when it comes to dating for the long run. When you have a busy life,
however, you often have much less time to go out every week and sift
through countless prospects to find one who is a suitable match. Fitness
Singles enables health conscious people like you to find their ideal
partner in a safe, convenient environment — it’s no wonder
why we’re the most popular dating site of our type!
How do I block someone?
You may block a member by
clicking “Block” after opening their
mail or by viewing their profile and clicking
“Block Member”. To unblock members,
click “Blocked users” on your mail
page and select the member you wish to unblock.
Once a member is blocked, the blocked member
will no longer be able to contact you through
mail or instant messenger. The blocked member
will also be unable to view your profile. If
you have been blocked by a member this will be
indicated if an attempt to contact the blocking
member is made. |
| My Login |
| Having trouble signing in to your Fitness Singles account? |
| If you are having difficulty
signing in to your Fitness Singles account you
may request your username and password through
our Contact Us page. |
| I did not receive my password after registration. What can I do? |
| The first thing to do is to
check your junk mail and/or spam folders to see
if the email was misinterpreted as spam. Although
your password is sent immediately from Fitness
Singles some email providers will delay delivery
of emails containing passwords for up to 15 minutes.
If you have not received your username and password
after 15 minutes or need further assistance, please
Contact Us. |
| My Account |
| How do I change my username or password? |
| To update your username information
in your profile, click on “Edit profile”
from the top menu then click edit username. Make
sure to press Save after your changes have been
made. To change your password, click “My Account”
from the top menu. Repopulate the Password and
Confirm password fields and press “Save”. |
| I did not receive my password after registration.
What can I do? |
| To change your email address, click
“My Account” from the top menu. Repopulate
the Email address and Confirm Address fields and
press “Save”. |
| How do I change my zip code? |
| To change your zip code, click “My
Account” from the top menu. Repopulate the
Zip/Postal code field and press “Save”. |
| How
do I temporarily inactivate/hide my account? |
| Inactivating/hiding your profile
prevents it from being seen by other members and
allows you to reactivate at a later time. Click “My
Account”
from the top menu then check “Hide
Profile” next to “Profile Status.” To
reactivate and show your profile, simply click “Show
profile”. |
| My Profile |
| How do I update my profile? |
| To update information in your
profile, click on “Edit Profile” from
the top menu then click on the appropriate section
you want to edit. Make sure to press Save after
your changes have been made. |
| Why
isn’t
my profile coming up in searches? |
There are two possible reasons
for this:
• Your profile has recently been posted or updated so it is being reviewed
for quality content.
• You have inactivated/hidden your profile. (Go to “My
Account” and click “Show Profile”.) |
| How do I view my own profile? |
| To view your profile, click “View
My Profile” from the top menu. |
| What
are Fitness Singles’ profile
guidelines? |
Fitness Singles welcomes all adults
seeking one-to-one relationships ranging from companionship
to friendship, romance to marriage.
Our Quality Assurance team reviews each and
every profile to provide our members with a comfortable
environment, also ensuring them the best possible
chances of meeting quality individuals. We reserve
the right to revise our guidelines from time
to time, so please check back for updates.
We may reject profiles if the username, headline,
or narrative text contain any of the following:
| • |
Any direct contact information
(i.e., email addresses, URLs, ICQ/instant
messenger IDs, phone numbers, full names,
addresses) |
| • |
Any location or descriptive
information that threatens a member’s
anonymity |
| • |
Abusive language of any
kind (i.e., vulgarity, racism) |
| • |
Discussion or descriptions
of illegal acts or behavior (i.e., drug use,
violence) |
| • |
Business or political
advertisements or solicitations |
| • |
Material that exploits
or solicits personal information from individuals
under the age of 18 |
| • |
Foreign languages (to
effectively monitor profiles, they must be
in English) |
| • |
Solicitation of multiple
or additional partners |
| • |
Unauthorized use of copyrighted
or trademarked material |
| • |
Overt sexual innuendo
or discussion |
|
Fitness Singles does not accept content
from:
• Incarcerated individuals
• Individuals under the age of 18
Thanks for your help in preserving the welcome
environment that continues to be so important
to our members and a driving factor of Fitness
Singles' continuing success! |
| Why am I not receiving any responses
to my profile? |
There are a variety of reasons
which may cause this. Make sure you’ve done everything
in the list below to improve your chances of
being noticed!
| • |
Post a profile photo - It’s
no secret, people want to talk with people
they can see! |
| • |
Update your bio - This is the
most important part of your profile! Putting
a little extra thought into this section will
pay off. |
| • |
Be Creative! - Make your profile
and emails stand out from the rest. Be descriptive
and detailed about who you are and what you
like! |
|
| How
do I hide my profile? |
| Using the
Hide Profile feature prevents your profile
from coming up in new searches. Existing contacts will
still be able to view your profile and send you email.
To turn this feature on, click “My Account” from
the top menu then click “Hide Profile”. To
show your profile, click “Show Profile”. |
| How
do I remove my profile? |
Since it’s free to
keep your profile on Fitness Singles, we recommend
you hide your profile instead. Hiding your profile
prevents it from being seen by other members
and allows you to reactivate at a later time.
To hide your account click “My
Account” from the top menu then click “Hide
Profile”. If you still want to remove your
profile, simply click “Remove Profile” in
the “My Account” section.
You may also contact
us for support. |
| My Photos |
| What is a Private Photo? |
| Anytime you add a photo you
have the option of making it private. Private photos
are not viewable by other members and cannot be
seen on the website. Premium members are allowed
to attach private photos when sending emails at
their own discretion to whomever they choose. Any
submitted photo which is deemed to be of a sexual
nature or otherwise inappropriate will be removed
and may result in your membership being canceled. |
| How do I submit a photo for posting? |
| Direct upload
1.
Click the “Add/Edit Photos” link from the top navigation
on the website.
2. Click “Add Primary
Photo” to
upload the photo that will display in searches or click “Add
More Photos” to
upload additonal photos that will appear in your photo
gallery.
3. Click the “Browse” button
to upload a photo from your hard drive. Choose the file
directory where your photo is located, then select and
upload the photo from your hard drive. |
Email
If for some reason Direct
Upload does not work for you then please click
here to login and receive email instructions. |
Postal Mail
If you don’t have digital photos or a scanner,
we can scan your photos for you. Please make sure to
write your username on the back of every photo.
If you would like them mailed back to you, please
include a self-addressed stamped envelope.
e-Unity Corp / Fitness-Singles.com
Becker Mansion
534 Delaware Ave STE#205
Buffalo, NY 14202 |
| What format and size of photos are acceptable? |
| We accept JPG (jpeg), GIF and
BMP (bitmap) files only no greater than 2MB in
size. |
| What
are Fitness Singles’s guidelines
for photos? |
| Before photos are approved, they
go through our screening and approval process to
ensure a safe and pleasant online environment. If
you would like your photo to be posted as quickly
as possible, please make sure to follow these guidelines:
• Sexually explicit or offensive
photos are not permitted.
• You
must appear in your photo.
• Your
photo’s file size should not exceed 2MB.
• Your photo must be one of the
following standard file types: JPEG, GIF or BMP.
• No copyrighted material
We recommend submitting a clear headshot and
full body shot to increase the quality of your
profile.
Please allow 24 hours for us to review your
photo. When your photo is approved, it will automatically
appear in your profile. An approval notification
will be sent to your Fitness Singles email account. |
| Searching |
| How do I do a basic search on Fitness
Singles? |
| If you click “Search” in
the left menu, by default will be taken to the
“Basic Search” page. |
| What
does the “Previous Search”
function do? |
| The “Previous Search” function
displays results from your most recent search. This
convenient feature allows you pick up where you
left off and return to the most recent listing of
results produced by your last search. |
| Why do I not get any results? |
| If you don’t get any results,
try broadening your search criteria. In particular,
increase the “Located within” category
or try expanding the age range you are looking for.
If this does not produce any results there may not
be any matching your criteria at this time. The
good news is that we're adding hundreds of new profiles
everyday so don’t give up! |
| Fitness Singles Instant Messenger |
| How do I initiate an instant message? |
To initate a new messenger session
simply click  |
| Who
can I send messages to using the Fitness Singles
Messenger? |
| Subscribers can send messages to
anyone who is online. Just look for members whose
profiles say they’re online now. |
| How
can I change my Fitness Singles Messenger privacy
settings? |
From the Fitness-Singles My Account
menu you can choose from the following privacy settings:
• Accept all invitations
• Ask before
accepting any invitation
• Never accept
invitations |
| I
can’t get the Fitness Singles Messenger
to work properly? |
| Click here
for technical and all other Messenger questions. |
| Who’s Interested? Who’s Interesting? |
| How is information organized in these
areas? |
|
First of all, these areas tend to produce the most excitement on Fitness
Singles! Here you’ll find every profile that’s interested
in you as well as profiles you’ve expressed an interest in. Let’s
look at the “Who's Interested?” area first since its the most
important! This area divides profiles into three categories:
Shown Interest
Click “Shown Interest” to see members who
have used the
Show Interest feature
with you
Emailed You
Click “Emailed You” to see members who have
sent you email via the Email Me! feature
Saved
Your Profile
These are members who have saved
your profile via the  Save
Profile feature. Maybe you'll hear from them soon!
You can also keep track of profiles that you have expressed interest
in by visiting the “Who’s Interesting?” section. |
|
| Who’s Seen Me? |
| How
does the “Who’s Seen Me?”
section work? |
| “Who’s seen me?” is
a fun section which allows you to see who’s
been checking out your profile. The page is automatically
sorted by the most recent viewings first. |
| Show Interest |
| How
does the “Show Interest”
feature work? |
| Show interest is a quick and
easy way to show someone that you’re interested
in them and break the ice. Press Show Interest on
a member’s profile and a message will be
sent to their inbox on your behalf. Prior
to sending the message you will have an opportunity
to read the prepared text. Please note that you
are only allowed to use this feature once per member. |
| Saved Profiles |
| How
does the “Save Profile”
section work? |
| Whenever you save a profile
it is stored in the “Who’s Interesting?”
section of your account for future reference. To
liven things up a bit, the member whose profile
you have saved will be able to see that you have
saved their profile. Many members use this as an
indirect way of “showing interest.” |
