Contact Fitness Singles

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Q.	How do I cancel my paid subscription?
A.	You can cancel your subscription at any time by clicking “Cancel Subscription” on the My Account page. After cancellation, any remaining time on your paid subscription will still be honored. Unfortunately Fitness Singles cannot prorate or refund unused portions of subscriptions.
Q.	What happens when I cancel my paid subscription?
A.	Cancellation of your paid subscription returns your profile to free membership after the time period for which you paid subscription expires. Your profile is still viewable by other members but you lose the ability to initiate messages to members who are of interest to you. You can remain a free member as long as you like and upgrade your membership again at any time if you see someone you would like to email.
Q.	What is the subscription cancellation policy?
A.	Once your credit card has been charged, your order is non-refundable, and your subscription will auto-renew until you decide to cancel. If you cancel, your subscription will remain active for the remainder of the time period for which you paid, but your subscription will not auto-renew at the end of that time period. Cancellation request must be received at least 24 hours before auto renewal date.
	Examples: • If you purchase a monthly subscription on January 5th and then cancel your subscription on January 20th, you will still be able to connect with other subscribers until February 5th. • If you purchase a three-month subscription on May 14th, you will be charged a discounted rate of $19.95 on August 14th, and so on, until you decide to cancel.
To cancel your paid subscription, please click here to login and proceed to cancellation page.
If your question has not been answered or you need additional help, please click here.

Q.	Why can’t I log into the web site?
A.	Make sure that you clear all data in the login fields before entering your username and password. The data that is saved in these fields can become corrupted. If you are still unable to login, please request your username and password by clicking here.
If your question has not been answered or you need additional help, please click here.

Q.	How do I cancel my free membership?
A.	You can your cancel your free membership at any time by clicking “Remove Profile” on the “My Account” page.
Q.	What happens when I cancel my free membership?
A.	Cancellation of your free membership closes your account with Fitness Singles. Your profile will no longer be viewable by other members. If you wish to reactivate your free membership at a later time simply request your username and password from the “Forget Password” function on the home page of the website.
To cancel your free membership, please click here to login and proceed to cancellation page.
If your question has not been answered or you need additional help, please click here.

Q.	How do I change my email address?
A.	To change your email address, click “My Account” from the top menu then click “Change” in the email address field.
If your question has not been answered or you need additional help, please click here.

Q.	How do I submit a photo for posting?
A.	Direct upload This is by far the fastest way to get your photo posted. From “Edit profile” click “Edit Profile/Add photos” and get going!
	Email If for some reason Direct Upload does not work for you then please click here to login and receive email instructions.
	Mail it to us We will scan your photo in for you, however we cannot return them. Make sure to include your username and the email address you registered with. Mail to: Fitness Singles P.O. Box 544 Buffalo, NY 14201
Q.	What format and size of photos are acceptable?
A.	We accept JPG (jpg), GIF and BMP (bitmap) files no greater than 6MB in size.
If your question has not been answered or you need additional help, please click here.

Q.	What do I need to use the Fitness Singles Instant Messenger?
A.	The instant Messenger application requires at least Macromedia Flash Player version 6.0. The Macromedia Flash Player is a plugin for your web browser which allows you to view Flash content on the web. Most current web browsers come with the Flash Player plugin installed. Click here to download or update your flash for free.
Q.	Why can’t I connect with the Fitness Singles Instant Messenger?
A.	The Fitness Singles Instant Messenger may not always connect with users that appear online. Users who appear as “Online Now” may have recently logged off. There is a delay before the system is able to update the users online status. Another common reason for failing to connect is that the user is no longer seated at his or her computer or he or she have may have opened another window on his or her system that is blocking the Instant Messenger invitation. For your convenience we have added a link that will enable you to notify the user that you attempted to contact them via the Instant Messaging system.
If your question has not been answered or you need additional help, please click here.

Q.	What payment methods can I use?
A.	You may pay by credit card, check or money order. We accept the following major credit cards: MasterCard, Visa, Amex, and Discover. Checks and money orders require a three, six or twelve month subscription be purchased. Checks and money orders should be made out to e-Unity Inc. Please include your profile name. Our address is:
	e-Unity Inc. 9142 DeLemar Court Wellington, FL 33414
	Your membership will be upgraded after payment has been received and the check has been cleared at the bank.
Q.	How much is the Premium Membership?
A.	Premium membership rates are listed below: 6 months for $14.95/month (Billed in one payment of $89.70) *Save 50%* 3 months for $19.95/month (Billed in one payment of $59.95) *Save 33%* 1 month for $29.95/month
	Subscriptions paid for by credit card will be auto-renewed at the end of your current billing cycle.
	Subscribe now to contact any member you choose and send unlimited emails!
If your question has not been answered or you need additional help, please click here.

Q.	How do I block someone?
A.	From your email inbox, place a check beside the username you wish to block and press “Block”. You may also block a user by pressing “Block” after opening the users email. Click here to view your email inbox. To unblock users, click “Blocked users” on your email page and select the user you wish to unblock. To see a list of users you have blocked click here.
Q.	What if I suspect a user is misrepresenting himself or herself online?
A.	We have a zero tolerance policy for members who misrepresent themselves online. Please email us the username of the suspected member and why you feel the users profile should be investigated.
If your question has not been answered or you need additional help, please click here.

All media inquiries should be directed to Chris Mattioli at (716) 984-3458 or emailed to .

All advertising inquiries should be directed to Chris Mattioli at (716) 984-3458 or emailed to .

Q.	How do I become an affiliate of Fitness Singles?
A.	Currently we are accepting U.S and Canadian based businesses only. To learn more about our affiliate program, please click here.
If your question has not been answered or you need additional help, please click here.