Contact Us

Topic:

Forgot Username or Password

If you have forgotten your username or password, please click here.

If you have a different question regarding your username or password, please fill out the form below. Thank you.

My Profile

In order to create a profile, click here.

Once a profile is created, our team of reviewers will review and hopefully approve the profile. This review process should take less than 24 hours. Creating a profile and joining our service is FREE!

For the best response, we highly encourage you to upload up to 40 photos to your profile.

Please create only one profile per person. If you have login difficulties, please get help. Do not create additional profiles.

Your profile is almost entirely editable. Most editing occurs in the My Profile section of the site. Photo editing occurs in the
My Profile > Add/Edit Photos
area. Some profile changes will be immediate, others must be reviewed and approved for the profile changes to be accepted. We appreciate your patience.

If your question has not been answered, please fill out the form below. Thank you.

My Messages

Every profile has a single email address that is associated with the profile. Your profile’s associated email address is found at
My Account > Account Settings > Email Address

All correspondences between Fitness Singles and members will be sent to the email address that is associated with the member's profile (what we have on file).

If your question has not been answered, please fill out the form below. Thank you.

My Photos

You may upload up to 40 photos to your profile. The maximum file size for any uploaded photo is 16 MB. If a photo file is 16 MB or larger, the photo will not upload to your profile. We accept JPG (jpeg), PNG, TIF, GIF and BMP files.

For additional details and requirements, please visit our FAQ page.

Every profile should have a Primary Photo. This is the photo that members will mainly see when they see your profile in various forms on the Fitness Singles website. All Primary Photos must show your face clearly (ideally, you should not wear sunglasses or other items that obscure your face). All Primary Photos must also be no less than 300 x 400 pixels. The profiles that receive the most response typically have at least three photos. Uploading as many photos as allowable will improve your chances of success on the site.

If your question has not been answered or if after 24 hours, your photo is still not reviewed, please fill out the form below. Thank you.

Suggestion/Comment

We are eager to hear your feedback regarding our service. If you have an idea for the improvement of our services or a constructive comment, generally, please let us know. If you have a technical or other question, please try to ascertain if we have a solution waiting for you within this "Contact Us" section. (Please see the list of topics, including "Technical Issue".)

Managing your profile, membership or subscription is essentially a self-service task. If you still cannot find the help you need, please do feel free to contact us using the appropriate topic listed above.

Technical Issue

If you have a specific technical question, please look for the solution within the contact section here and the list of available topics. You may also consult our FAQ section. If your question remains unresolved, then please alert us to it here and we will do our best to resolve the matter as soon as possible. Some technical matters require additional consultation with our Technical Department. Thank you for your patience, as this can add to the time it may take for resolving these matters.

If your question has not been answered, please fill out the form below. Thank you.

Success Stories

To read a few of our success stories, click here.

If you have a success story you would like to share or have a question regarding our success stories, please fill out the form below. Thank you.

Chargebacks

If you have an issue with a charge that has been made to your account, please contact our billing support before contacting your financial institution. Once the charge is disputed with your financial institution, we are no longer able to assist with the billing discrepancy and we will no longer have the ability to issue any form of credits or refunds to your account.

If your question has not been answered, please fill out the form below. Thank you.

Billing Inquiry

If you have a concern about billing, please let us know so that we can hopefully resolve it as soon as possible. Please note that all subscription purchases are strictly non-refundable (this includes prorated refunds, which are also prohibited). All subscription sales are final.

Please note that all subscriptions are also recurring—meaning that they will auto-renew at the conclusion of the subscription term you purchase (1, 3, 6 or 12 months) unless you cancel the subscription prior to the date of its conclusion (i.e.- the renewal date). You may cancel at any time by clicking the "Cancel Paid Subscription" link in the "My Account" section of the website. If you require our assistance with canceling, please contact us no less than 3 business days prior to that renewal date.

Finally, all paid subscriptions are charged in one, single payment, in USD. We do not offer monthly or other installment billing options.

If your question has not been answered, please fill out the form below. Thank you.

Payment Methods

You may pay by credit card, debit card, PayPal, or by mail (check or money order.) We accept the following major credit cards: MasterCard, Visa, Amex and Discover. Checks, and money orders require a minimum purchase of a three (3) or six (6) month subscription.

Checks and money orders should be made out to e-Unity Corp / Fitness Singles. Please include your username, email address and the subscription term length you are purchasing with your payment. Our address is:

e-Unity Corp/ Fitness Singles
841 Magnolia CT
Marco Island, FL 34145

Your membership will be upgraded to Premium status after payment has been received and the check has cleared.

If your question has not been answered, please fill out the form below. Thank you.

Media Inquiries

If you are a member of the media and you would like more information about Fitness Singles, please fill out the form below. Thank you for your interest!

Report User

Fitness Singles takes your security very seriously. We endeavor every day, 24/7, to detect, prevent and eliminate nefarious profiles, fakes, scammers, etc. One of the best ways we can help protect our members is to listen to you. If you have a suspicion about a profile or if you have been the victim of abuse or inappropriate behavior, please let us know so that we can investigate the incident and the member that has purportedly committed the offence. If we find compelling evidence corroborating your report or other evidence that is concerning, we will likely remove the offending user’s profile and will inform you of the outcome, sometimes with additional recommendations.

If you have written evidence regarding your negative encounter, please retain it (your on-site messages, for example) so that we can review it. If you have other evidence, please relate or provide it to us, if at all possible. Evidence is what enables us to be sure that what we are doing in response to your complaint is appropriate, fair and bona fide.

We appreciate any and all assistance you can provide in these endeavors. By working together, we can help create a more safe and enjoyable experience for all.

Other

Please review the list of topics at the contact form. If your topic is simply missing, then please select this generic topic, "Other". Thank you.

How do I cancel my paid subscription?

After logging in, go to the My Account page and click the “Cancel Paid Subscription” link.
Any remaining time will still be honored unless you select the option to remove your profile. Unfortunately, Fitness Singles cannot prorate or refund unused portions of subscriptions.

If your question has not been answered, please fill out the form below. Thank you.

How do I cancel my free membership?

After logging in, go to the My Account page and click the “Cancel Free Membership” link.

If your question has not been answered, please fill out the form below. Thank you.

How do I cancel my auto renewal?

After logging in, go to the My Account page and click the “Cancel Paid Subscription” link.

If your question has not been answered, please fill out the form below. Thank you.

How do I become an affiliate?

To learn more about the Fitness Singles Affiliate Program or sign in to your account, please click here.

If your question has not been answered, please fill out the form below. Thank you.

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Please describe your question, comment or concern. If you are reporting a site error, please include all relevant details (eg. operating system, browser, etc.)

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